Lots of people say “no” all the time. You hear it everyday. It’s one of the first words you learn
as a child. It’s a simple two
letter word that we all take for granted, and don’t give much thought to. However if you take a step back for a
moment and think about it, you’ll realize the strength and power of that word,
if and when used properly.
It’s one thing to say “no”, but it’s an
entirely different thing to mean it. To stand behind it.
To be willing to fight for it.
If used properly, it is actually a positive, not a negative, and becomes
an invaluable tool for success in both your career and personal life.
In order to be able to use the word “no” to
your benefit, there is one thing that you absolutely MUST have, and that is knowledge. To say “yes” is to go with the flow, to
follow the herd. Of course there
are many reasonable opportunities to say “yes” on a daily basis, I’m not
suggesting you delete that word from your vocabulary, but think about what the
words mean. “Yes” is a much easier
thing to say than “no”. If you’re
going to use the word “no”, you had better be prepared to defend and explain
why you feel that way. You can’t
simply make a hit-and-run statement of objection, take off, and expect to be
taken seriously. You’re either
committed, or your not. Stand
behind your words, or don’t say them in the first place.
Elementary and high school is great for
providing a basic education, university is great for allowing time for
socialization and maturing, and by the time I finished my post-graduate studies
after university, I was graduating with high honours. That’s all fine and dandy, however, what all those years in
school don’t teach you is what the “real world” is like once you’re out there
on your own. Diplomas of course
have a purpose, and certainly look great on the wall, but they don’t prepare
you for the “real world”. Diplomas
get your foot in the door, where you go from there is up to you. There’s only one way to learn the “real
world”, and that’s through experience.
I had a great looking resume by the time I finished with school, and I
thought I was fully prepared, but the fact was, I didn’t know anything. People who don’t know better have no
option but to trust that the person standing across from them knows something
they don’t, so they say “yes”, and quietly continue on with their business,
trying not to draw attention upon themselves.
I didn’t realize this at the time, but
early on in my career in the building and development industry, I said “yes” an
awful lot. If someone at City Hall
said I needed to provide something in order to obtain a Building Permit, I said
“yes”, and got them what they asked for.
If an engineering consultant said we needed to design a residential
subdivision in a certain way, I said “yes”, and that’s the way we designed
it. The problem with that however
is that by me saying “yes”, it usually meant more time and money on my side of
the table was being spent. Looking
back at it, the reason is obvious.
I was young, green, and didn’t know what I was doing!
I’ve been in this industry for over 16
years now, and by no means am I suggesting I know everything, because I
don’t. Not even close. But I know that, and knowing that is
important. Through the course of
these past 16 years, I’ve gained experience. I’ve gained knowledge of the Planning Act, Official Plans,
Zoning By-Laws, Provincial Legislation, legal agreements, and Building Codes to
name a few. More importantly, I’ve
gained knowledge of not only the words within those documents, but what those
words actually mean, and how they translate to the “real world”. Words are something you learn in
school. Words are simple. The true meaning of words however is
something you don’t learn until you’ve experienced them.
Only once you have this knowledge behind
you can you legitimately step up and tell somebody “no, you’re wrong, and
here’s why”. I now know whether the information City Hall is asking for is
something that is actually required, or whether they’re trying to take advantage
of a situation, or whether the person asking for it doesn’t even know
themselves what the actual requirements are. Maybe it shouldn’t, but it amazes me that the people put in
charge of administering Provincial and Municipal policies, don’t always know
what they’re talking about. They
assume they know more about these types of things than the general public, and
so does the general public, so City Hall is used to hearing “yes”. City Hall usually gets what they ask
for. As the saying goes, “You can’t
fight City Hall”. I didn’t know
this 16 years ago, but actually, you can.
They are not used to hearing the word “no”. It catches them completely off guard, and they are not
comfortable having to take off their blinders and take a second look at what
the policies actually say. It’s
not easy to argue with people who are set in their ways, but it can be
done. Now that my eyes are open to
this, it’s a whole new world.
I’ve been in ongoing negotiation meetings
over the past two years battling with senior legal and planning staff at two of
our local municipalities, and through these negotiations have been successful
in convincing them to essentially re-write portions of their Official Plans and
Zoning By-Laws to put in place wording that reflects the “real world”
interpretation and implementation of those words. When I submit an application for a new residential
subdivision, I don’t cater to what City Hall wants, I give equal or greater
consideration to what I want. I’m
afterall the one paying for everything (well, I should say the company I work for
is paying for everything), shouldn’t I therefore get a say in this? When I show up at meetings, and stand
up in front of a team of municipal lawyers, engineers, and planners who have
been doing things a certain way for years, and tell them that “no, you are
wrong”, I damn well better have a good explanation why I feel that way if I
want to retain any shred of credibility.
Nowadays, I win more than I lose, and it’s a great feeling. The fear of confrontation long gone, it’s
empowering to know that I have a voice, and whether people agree or disagree,
at least they’re listening, and that’s a good start.
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